Return and Refund
At commodecare.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
If you receive a product which is not as per the specifications ordered by you i.e. Wrong Size, Wrong Color, Wrong Quantity, Defective, Damaged, Or Significantly different from the description given on the site.
You are completely protected. commodecare.com offers a 10 day return guarantee for all such items. However, for some products, the sale is a final sale. We will also not be able to accept the return if product Is used/worn or altered Exhibits physical damage to the box or to the product Is returned without original packaging and accessories Serial Number is tampered.
If you have received a damaged product or empty parcel or any item is missing, please contact us within 2 days of receiving the order. If you wish to know more about commodecare.com Return Policy, please refer to the Frequently Asked Questions below
Frequently Asked Questions
- What is the return period of an item?
Items should be returned within 10 days of receiving the product. The return period of the product is mentioned along with the product description.
- How do I initiate a return and what happens afterwards?
Return request is reviewed by commodecare.com. After approval, pickup of the product is arranged through our courier partner. If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by us. After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.
- How should I pack the product for pick-up?
Make sure that the merchandise has not been used/worn or altered/tampered with, as well as is accompanied by its original price tag and packing slip. On the box, do mention your order number. If your order is approved for pick-up, you will receive the packaging instructions and return address in a separate email from us.
- Do I need to pay the courier company to send my product back?
If we arrange the pick up of your product, you don’t need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost. However, we will reimburse you the courier charges upto Rs.300 in the form of MSW Bucks.
- My product has been picked-up, how do I know it has reached you?
After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the tracking details using which you can track the package on courier’s website..
- When will I get the replacement or refund?
We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund. However, if the refund is in MSW Bucks, the amount is immediately transferred to your account. The refund/replacement may get delayed or declined if the product received by us is not as per your claim or you have not written commodecare order number on the package.
For COD orders refund would be done in form of MSW bucks or the eligible amount would be credited via NEFT. NEft details have to be mandatorily submitted by the user against the order id under the “My Account” section on the website.